Inventory of thoughts

BART ride..

- The cloud..is here
- Social is inevitable
- Enterprises are becoming social
- Customer Support Departments are listening socially, and responding quickly.
- SFDC has the ill platform..period.
- database.com is available, and ready to compete in the db market.
- heroku is the key platform for building a social enterprise.
- visual workflow vastly improves in its current structure.
- Stone Cobra has the best knowledge management suite integration for salesforce. (Solutions and Knowledge)
- SF Knowledge is great.
- Validation techniques will improve.
- Formulas got a boost to.
- Great books and other paper resources, need to digitize through comprehensive analysis.
- Talkin with Arkus CIO and Founder's who I engaged 2 weeks ago through his blog on how they are entering the 2nd phase of a "tricked out" implementation of (free) SF Solutions, what we use. :-). (Next post in detail). ** one of my highlights of the entire conference was having this convo.
- Swarming is good, but better segmented for purpose. I think we (AV) should mature our standard operating procedures first.
- We can and will do KCS now. Its more about a process.
- Will need a Visualforce page for the Contact > Attendee link. Was advised that as a best practice by Ketan at my 1 on 1 Success Clinic that I scheduled weeks back.

Pause...think...prepare to write