Opening Keynote with Mark B

-- your database has to track your customer's social world
-- database.com is available
-- touch.salesforce.com is all access for any mobile.
-- data.com is a new service.
-- Bob Toohey, President of Verizon.
-- support.avalara.com??
-- klm surprise, example of social enterprise.
-- Chatter Service is a new offering for Service Cloud
-- single interface from facebook, twitter, and youtube.
-- telephony integration, contact pop up within service cloud.
-- facetime from salesforce service cloud demo
-- Parker Harris, co founder of Salesforce.com
-- facebook.com/disney uses heroku.
-- MC Hammer is @ Dreamforce. Yes seriously. He is speaking in a crowd interview with CEO related to social feedback in music industry.
-- Gatorade and Dell have serious control centers listening on social media.
-- radian6 and heroku
-- Disney builds apps with Heroku within Facebook.
-- Listening and engagement.
-- Angela Ahrendts, CEO Burberry
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