Lightning is the 10 yr technology
Lightning Service
Review Lightning Knowledge
Federated Search
Knowledge! !
Lightning Service Setup tailored
Lightning Service Trials, walkme like native training tool
Email to Case Setup Improvements
Social Customer Service
Hashtag listening
Messaging on mobile
Channels of choice
Live Message
HeyWire joins Service Cloud
2way message session
Think LiveAgent experience with chatbot intelligence
Omni-Channel and Live Agent
Omni Supervisor Console
New features winter 17
Leverage this in strategy
